If You've Noticed Multiple Charges
My child tried to purchase something, but I was charged twice. Can I get my money back?
The game crashed during a purchase, but I was charged double. What next?
This article can help with these kinds of questions
At times, payments can be processed incorrectly. If you’ve noticed multiple charges on your statements for a single transaction, this guide will direct you to the correct channels.
Duplicate charges can be addressed for
Apple customers with an iPhone or iPad
Android customers with a phone or tablet
For either device, please follow the sections below.
Apple Customers with an iPhone or iPad
If you’ve noticed duplicate charges after paying through the App Store, Apple will be able to process your refund request. As developers, we offer a guide to Finding your Apple App Store Receipt, which you will need for Contacting the Apple App Store and starting the refund process.
Android Customers with a Smartphone or Tablet
If you’ve noticed duplicate charges after paying through the Google Play Store, Google will be able to process your refund if it’s requested within 48 hours of the in-game purchase.
Google Play or Android customers must make a request to the Google Play Store within 48 hours of the purchase.
As developers, we offer a guide to Finding your Google Play Store Receipt, which you will need for Contacting the Google Play Store. If you are unable to make a request within the first 48 hours, please contact us for further action.
Still need some help?
More related page links are coming! In the meantime, you can look through the main Knowledge Base, use the search field below or ask your question on our community Discord.